Your privacy is important for us
Who is responsible for your data?
Heartcore Fitness Ltd is responsible for your data. Our registered address is: 7 Plaza Parade, Maida vale, London, NW8 5RP and our correspondence address is displayed at the bottom of this Policy. We control the data that is collected from you, and as such the ways in which your personal information is collected and the purpose of its use.
PERSONAL DATA WE COLLECT ABOUT YOU
Contact details (name, address, telephone and email address) date of birth, payment details (through Mind Body Online – we can’t see your card details) conditions related to your health and wellbeing as provided by you, and any connecting relationship for shared accounts.
HOW WE USE YOUR PERSONAL DATA
We collect your personal data in order for us to provide our service to you maintaining your records on our booking systems, booking your sessions, communicating with you in order to send you information about your booking to fulfil our administration including accounting and billing.
MARKETING: HOW TO MANAGE THE MESSAGES WE SEND TO YOU
Firstly, we do not provide your personal information to any other business for marketing purposes.
If you receive our newsletter, you control if you want to opt out by either clicking the unsubscribe link in the bottom of the most recent newsletter email that you’ve been sent, or logging in to your account.
In order to change your preference when logged in to your weareheartcore.com account, SIGN IN and choose the ACCOUNT INFO option. Here you can select how you would like to hear from us for ‘Account Management’, ‘Schedule Updates’ and ‘News and Promo’s’. For the latter, we issue a monthly newsletter alongside ad-hoc special offers through our marketing communications platform.
INTERCOM: USE OF INTERCOM SERVICES
We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third-party applications such as Stripe. You should consult these third parties’ privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/legal/privacy.
If you would like to opt-out of having this information collected by, or submitted to Intercom, please contact us.
HOW LONG WE KEEP YOUR DATA
We keep your account active whilst you are using our service. If you don’t log in to your account for more than three years, we will deem you as an inactive client.
HOW WE PROTECT YOUR DATA
We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
Our suppliers have technical measures in place to protect your information so in order to keep your account secure. Within Heartcore we limit who can access our systems and keep our security and policies under review.
WHO WE SHARE YOUR DATA WITH
Mindbody Inc (our booking platform). For more information on their privacy practices, please visit https://company.mindbodyonline.com/legal/privacy-policy
Payment system Archive of our old booking platform (pre-December 2017)
Google (powers our internal email and document storage)
Emailing systems for marketing and transnational emails
Intercom (messenger platform)
Zoom (livestream platform)
Forte Nexus, Inc (livestream and on-demand platform)
TRANSFER OF DATA OUTSIDE EUROPE
Our booking platform provider Mindbody Inc. , business messenger platform, Intercom, livestream platform, Zoom, livestream and on-demand platform, Forte Nexus, Inc. and marketing email platform operate in the US, meeting GDPR obligations and take all reasonable steps to keep data safe.
We use basic profiling (segmentation) to tailor our newsletter content to better match your use of Heartcore. Should you wish to opt-out of this, please let us know by emailing [email protected].
Automated decision making
We do not use automated decision making, so that is not something that our clients need to opt-out, or, in from.
What rights you have over your data
Under the GDPR, you have several rights that you can exercise. The right of access (often called a ‘Subject Access Request’ (SAR)) The right to rectification (making sure your data is accurate). The right to erasure (often called ‘right to be forgotten’ / deletion of your Heartcore account). The right to restrict processing. The right to object. The right to data portability. Should you wish to exercise any of these rights, please contact us on [email protected] and we’ll help you. There’s no charge for these requests (unless repetitive), we aim to fulfil your request as soon as we can and within 30 days.
You can write to us at Heartcore Fitness Ltd, 11 Stratford Road, London, W8 6RF. You can email us at [email protected]. If you have any complaints on how we use your data, please email us, or alternatively, you can contact the Information Commissioner’s Office by telephone on 0303 123 1113 or visit their website located at ico.org.uk/concerns.