FAQs

Yes! Everyone starts somewhere, and we’d love to be part of your first steps. You don’t need to be strong, flexible or know the moves before you arrive – that’s what you’re here to explore.

Please arrive 10 minutes early for your first class to meet your teacher and settle in. For Coreformer, this is essential – we’ll take you through the equipment and your health and safety demo before you start. For Hot Pilates, bring a mat towel – it’s required – and we recommend a refillable water bottle, too.

Heartcore is a shoe-free, phone-quiet space. Please leave your shoes in the designated area when you arrive, and keep your phone tucked away and on silent throughout class. We don’t allow filming during class – to protect everyone’s privacy and keep us all in the zone.

Keep the workout area clear of belongings. Small valuables can go in the black tray beneath the springs of your Coreformer or next to your mat. Please store larger items in the common areas.

Yes – you’re welcome to try your luck! A space may become available when class starts, though we can’t guarantee it.

If you’re new to Heartcore, please arrive early for your Coreformer health and safety demo so you’re ready to go if a spot opens up.

Please wait for the teacher to confirm there’s space before joining – booked members may arrive right on time. Make sure you have active credits in your account so the teacher can easily add you to class.

We love to start together, but if you’re running late, the teacher may still welcome you in if it’s safe to do so – usually during the warm-up, within the first 5–7 minutes.

At Battersea and Parsons Green, the studio doors automatically lock five minutes after class starts, so please arrive before then.

We offer any unclaimed spaces to drop-in members at the start of class. If you arrive late and your spot has been given away, get in touch with our Member Experience team – they’ll return your class credit.

Yes – you can cancel easily through the app or online. Please give us at least 12 hours’ notice so we can offer your spot to someone on the waitlist.

If you cancel less than 12 hours before class starts, you’ll lose your class credit.

It’s easy – head to weareheartcore.com or download our app, create your account, then choose a class pack or membership to buy your credits.

Once you’ve got credits in your account, you’re ready to book straight onto the schedule, online or in the app.

If you’re having trouble logging in, double-check you’re using the email address you registered with and try resetting your password from the login screen.

Still stuck? Drop the team a line and we’ll get you back into your account.

Your Coreformer credits work across all our studios, so you’re free to book into whichever Heartcore location suits your schedule that day. Hot Pilates credits are only for use at our Bayswater studio.

Class credits are valid for a set period from the date of purchase. Please check expiry dates listed on each pack.

New to Heartcore, or new to reformer Pilates? Start with Coreformer Begin – it’s a group class with extra focus on your individual needs, taught at a pace that helps you build confidence and find your flow with our unique method, before moving on to try our other classes.

Our schedule opens four weeks ahead, so if your favourite class is full, just join the waitlist – spaces open up more often than you’d think.

You’ll need a valid credit to be added automatically once a space frees up. No credit yet? We’ll text you so you can buy one and secure your spot. Within 12 hours of class, we’ll text you an invite to book manually if something becomes available.

Just remember, late-cancellation terms still apply if you’re moved off the waitlist into a class.

Absolutely. Whether it’s one-on-one, a duet with a friend, or a small group of up to 16, our Personal Training team can set up a private session tailored to you.

Get in touch with the team to find out more and arrange your booking.

Only a limited number of Personal Training slots are released online, so if you can’t find a time that works, reach out to the team directly at pt@weareheartcore.com and we’ll do our best to find you a space.

New to Personal Training at Heartcore? Fill in this online form and we’ll get you set up.

Yes. If you’re already moving with us regularly and your pregnancy is uncomplicated, you can continue attending group Coreformer classes with your doctor’s approval. Please let your teachers know, so they can guide any adjustments needed as your pregnancy progresses.

If you have not attended Coreformer at least once a week for the three months immediately before your current pregnancy, you will need to complete a 60-minute one-to-one Personal Training assessment before joining or returning to group classes. This allows us to understand your movement background and support a confident, informed start to prenatal practice. To book, email pt@weareheartcore.com.

If you’re new to Heartcore during pregnancy, please also begin with a Personal Training session, with your doctor’s sign-off.

From week 21, everyone is asked to complete our Prenatal Workshop before entering their third trimester, so you can continue moving safely with us.

Please note: Hot Pilates and Coreformer Advance classes are not suitable during pregnancy.

Whether you’re joining Heartcore for the first time or returning after having your baby, you’re welcome to join group classes from six weeks after giving birth, provided you have your doctor’s sign-off.

If you have had a Caesarean section, we recommend allowing an additional 2–6 weeks before joining or returning to group classes.

For a more individual return to movement, we invite you to begin with postnatal Personal Training. It’s a chance to rebuild strength and confidence with guidance tailored to where you are before joining a group class. For more information, email us at PT@weareheartcore.com.

Every studio is shoe-free with a designated space to leave your footwear, plus hairdryers, straighteners, shower products and biodegradable towels to help you freshen up afterwards.

We’d still recommend bringing any personal essentials with you, just in case. For studio-specific facilities, please visit our neighbourhoods pages.

We love that you’d want to bring them along, but for everyone’s safety, children under 16 and pets (with the exception of assistance dogs) aren’t permitted in the studio.

Wear whatever lets your body move freely. We train barefoot on the Coreformer and around the studio, so bring grippy socks if you’d rather keep your feet covered.

For Hot Pilates, your own sweat towel is required, and a re-fillable water bottle encouraged – we’ve got double-filtered water in every studio.

We’ll always try to help you rebook or make the most of your credits. As a one-off, you’re welcome to pass a class credit to a friend – as long as they have an active Heartcore account.

We’ll need to arrange the transfer manually, so email us at hello@weareheartcore.com and we’ll take it from there.

Our studios open 15 minutes before the first class and close around 15 minutes after the last. They may also be closed between classes, so please check the timetable before dropping by.

Bayswater is the exception – it stays open throughout the day.