STUDIO Health & Safety
Frequent Studio Cleaning
Our dedicated cleaning team uses a medical-grade disinfectant proven to kill viruses like COVID-19 in all common areas. Each studio is being deep cleaned daily and we will have top-grade sanitising wipes and solutions available for you to use before and after class.
MONITORING YOUR HEALTH
If you begin to feel unwell during class, we kindly ask you to inform your teacher and make your way home. If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to the studio for 14 days or until you’ve tested negative for COVID-19. Please refer to our updated Terms + Conditions.
CLEANING THE Coreformer
Before and after every class, we ask you to clean your Coreformer with the disinfectant wipes provided throughout each studio. Hand sanitisers are also available.
We have fresh air supply and extraction in all of our studios through ventilation systems and/or direct outdoor/window access.
We will not require you, or our teaching team, to wear masks unless otherwise advised by the government. If you feel more comfortable with a face covering and/or gloves, you are welcome to bring your own and wear them during class.
In line with government guidelines, our Coreformers have been adjusted and spaced accordingly with a minimum of 1m distance between the centre of each carriage.
TEACHER HEALTH CHECK
We’re constantly monitoring our teachers’ health, and minimising their need to travel and exposure. We now have dedicated studio teams and we ask every teacher will do a temperature self check prior to class.
BEFORE, DURING + AFTER CLASS
Please book before you arrive | You need to have an active booking to join any class. Dropping into class without an existing reservation will not be possible until further notice.
Bring your own sweat towel | For the time being, please bring your own sweat towel.
Bring your own bottle | We are committed to making the world a better place and will no longer provide compostable cups in our studios. You can fill up your own bottle at our double-filtered water stations.
Changing areas & showers | Please arrive ready to move in your workout gear and bring minimal belongings to studio, allowing common areas to be kept safe and clear. Changing rooms are open but showers will not be available until further notice.
Arriving & leaving the studio | When you book your class, you will receive an email with guidance for entering and exiting your studio. Please only arrive 5 minutes prior to your class starting. Your teacher will check you in whilst honouring your space. After class, we kindly ask you to exit the studio within 5 minutes to avoid any crossover and allow time for the next class to set up safely.
Shoe-free studios | We kindly ask you to take your shoes off and leave them in the designated area upon entering the studio. Feel free to wear socks for your workout and to move around the studio.
Hands-off Adjustments | Teachers will continue to offer adjustment cues, however, these will be solely verbal for the time being.
Towels & Hairdryers | Shared studio amenities (including showers, towels, hair straighteners, hairdryers) will be unavailable until further notice.
Air Kisses | We totally miss the hugs and high-fives but for the time being, we kindly ask you to avoid person-to-person contact in the studio.
At Heartcore, we are committed to making your experience as enjoyable as possible and we’re here for you if you have any questions. Just send us an email to email@example.com and our Guest Experience team will get back to you.